Senior Customer Success Manager

Summary

Join Teachable's Customer Success team as a Sr. Customer Success Manager and play a key role in driving growth for top course creators. You will be responsible for strategic account management, facilitating creator growth, driving platform mastery and efficiency, and expanding creator influence. This role requires 4-5 years of experience in a relevant field, proven relationship management skills, strong business acumen, platform expertise, and analytical proficiency. You will be evaluated on net revenue retention, renewal rates, and CSAT scores. Teachable offers a competitive salary ($100,000-$140,000, including performance bonus), benefits package, and a remote-first culture with in-person events.

Requirements

• 4-5 Years of Relevant Experience: A minimum of 4 years in Customer Success, Account Management, Business Development/Sales, Consultant or similar role within a SaaS or technology-driven environment, demonstrating a track record of managing and growing customer relationships and sales pipelines
• Proven Relationship Management Skills: Demonstrated ability to manage and nurture relationships with high-value clients, including conducting strategic planning sessions, regular check-ins, and providing proactive support to drive growth and satisfaction
• Strong Business Acumen and Strategic Thinking: Guide creators as a strategic partner—using business acumen to identify growth levers, negotiate outcomes, and consult on initiatives that expand their reach and impact
• Platform Expertise: Experience in educating users on maximizing the benefits of a platform, including understanding its features, tools, and analytics, to enhance user engagement and success
• Results Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our creators and our team to success
• Analytical Proficiency: Ability to analyze data, interpret insights, and provide strategic recommendations to support creators' growth and business objectives
• Communication and Relationship Building: Exceptional communication skills, both written and verbal, with the capacity to develop and maintain strong relationships with creators
• Adaptability and Startup Mindset: Roll up your sleeves to solve customer problems creatively—whether it means building a custom workaround, coordinating with internal teams, or diving into data yourself when no playbook exists

Responsibilities

• Strategic Account Management — Serve as the strategic relationship owner to top course creators, orchestrating growth strategies and providing comprehensive support through regular check-ins, tactical planning, and proactive engagement
• Facilitate Creator Growth — Deliver tailored insights and analytics to empower creators, enabling them to make informed decisions for their business expansion and strategic development, while consulting to enhance their holistic business growth. Anticipate their needs by looking inside and outside the platform experience to bring marketing expertise, analytics, and best practices to their attention on how to improve their business and unlock growth
• Drive Platform Mastery and Efficiency — Educate creators on leveraging our platform effectively, offering expert guidance to ensure they utilize all relevant features and tools for enhanced productivity and growth, while also negotiating terms to optimize their benefits and satisfaction
• Expand Creator Influence — Actively contribute to the development of creators’ brand authority by providing exclusive networking opportunities, strategic partnerships, and experiences that elevate their presence and influence in the market

Benefits

• For this role, the cash compensation package potential is $100,000 - $140,000, inclusive of a performance bonus that will be tied to set targets
• Total compensation also includes a competitive benefits package
• While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility
• In order to maintain connection and create a community beyond the screen, Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!