Senior Customer Success Systems Engineer

Summary

Join Vercel's Customer Success Engineering team as a Senior Customer Success Systems Engineer. Reporting to the Senior Manager, you will own internal tooling and engineering solutions to empower our customer support team. Success requires excellent communication, understanding of technical workflows, and the ability to build web applications. You will collaborate with teams, resolve root causes, and improve the customer experience. The role demands 3+ years of experience supporting technical customer-facing teams, familiarity with PaaS support, and hands-on experience with Next.js and Vercel. Vercel offers a competitive compensation package, inclusive healthcare, flexible time off, and professional development opportunities.

Requirements

• You have 3+ years of experience supporting systems for technical customer-facing teams
• You have awareness or exposure to the needs of PaaS support
• You have hands-on experience with Next.js and Vercel
• You lead by example and provide feedback to mentor other members of the team
• You enjoy engineering solutions to resolve the root causes of recurring problems
• You possess exceptional communication skills
• You are comfortable working with a fully remote, globally distributed team

Responsibilities

• Design, build and maintain tooling for the Customer Success Engineering team
• Collaborate with peers to identify and implement system needs
• Ensure data integrity and optimize system performance
• Integrate new technologies whilst identifying and automating tasks
• Develop documentation and provide training to peers on new systems and enhancements

Preferred Qualifications

• Have experience supporting and integrating with Salesforce Service Cloud
• Have experience of deploying and utilizing AI tooling, such as v0
• Have worked in a customer service or support role in the past

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed