Senior CX Strategist

Summary

Join OGC, a boutique research and consulting agency, as a Senior CX Strategist to support a key client, Salesforce. You will be embedded within their Customer Experience team, working with business unit leaders to enhance CX programs. Responsibilities include querying and synthesizing customer data, uncovering actionable insights, and contributing to the evolution of CX processes. This full-time, remote position requires strong analytical skills, experience with various data tools, and excellent communication abilities. You will manage and support global CX programs, oversee project timelines, and build executive-level reporting decks. The role demands collaboration with cross-functional teams and external stakeholders.

Requirements

• Bachelor’s degree in Business, Social Sciences, Statistics, Computer Science, or a related field
• 3-5 years of experience in customer experience, market research, business analysis, or consulting
• Strong proficiency with Excel, Python, SQL, and data visualization tools (e.g., Tableau, Power BI)
• Experience building executive level reporting decks
• Fast learner with a demonstrated ability to adopt new tools and methodologies quickly
• Excellent attention to detail, with strong written and verbal communication skills
• Strong time management skills; able to balance multiple projects simultaneously
• Collaborative, self-motivated, and comfortable working both independently and within a team

Responsibilities

• Manage and support global Customer Experience (CX) programs in collaboration with cross-functional teams
• Oversee project timelines, ensuring smooth coordination across internal teams and external stakeholders
• Manage relationships with implementation vendors, tracking deliverables and performance
• Provide analytical support using tools like Excel, Python, and SQL to turn data into actionable business insights
• Design, test, and refine customer surveys based on client objectives and CX strategy
• Develop clear, executive-ready reports and dashboards using data from multiple sources
• Troubleshoot technical and operational challenges, manage vendor relationships, and optimize CX reporting platforms
• Communicate project updates, insights, and recommendations clearly to internal managers and client teams

Preferred Qualifications

• Experience working with CX platforms such as Medallia or Qualtrics is a significant advantage
• Familiarity with statistical tools (e.g., Stata, SPSS, R) and basic programming knowledge (e.g., XML, VBA) is a plus
• Experience in survey design, sampling strategies, and analyzing survey data is a plus

Benefits

This is a full-time, remote position