Senior Data Analyst

Summary

Join SimplePractice's Customer Success team as a Senior Data Analyst and contribute to data-driven decisions that enhance customer satisfaction and retention. Collaborate with cross-functional teams to analyze customer data, develop insightful reports using Tableau and Zendesk, and predict customer churn using Gainsight or Churnzero. Present findings to senior management and mentor junior analysts. This role requires a Bachelor's degree (advanced degree preferred) and 7+ years of data analysis experience, proficiency in Tableau and Zendesk, and strong analytical and communication skills. SimplePractice offers a competitive benefits package including health insurance, 401k, flexible time off, parental leave, tuition reimbursement, and more.

Requirements

• Bachelor’s degree in Data Science, Statistics, Math, Computer Science, or a related field
• Minimum of 7 years of experience in data analysis, preferably in a customer success or related field
• Proficiency in Tableau for data visualization and reporting
• Experience with Zendesk for customer support data analysis
• Familiarity with Customer Success Management software such as Gainsight or Churnzero
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication and presentation skills
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously

Responsibilities

• Analyze and interpret complex data sets related to customer success metrics
• Develop and maintain team level dashboards and reports using Tableau to provide actionable insights
• Utilize Zendesk to track and analyze customer support interactions
• Develop a deep understanding of when and why customers churn
• Work with Customer Success Management software such as Gainsight or Churnzero to monitor customer health and predict churn
• Collaborate with cross-functional teams to identify opportunities for improving customer experience
• Present findings and recommendations to senior management and stakeholders
• Mentor junior analysts and provide guidance on best practices in data analysis

Preferred Qualifications

Advanced degree

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)