Senior Data Analyst, Ops Analytics

Summary

Join Extend's Claim Analytics team and contribute to operational efficiency and risk management by leveraging data-driven insights. You will identify opportunities to improve claim operations, analyze claim performance and loss trends, and translate analyses into compelling narratives. Collaborate with various teams to optimize claim processes and enhance customer experience. Ensure data quality and usability through monitoring and pipeline creation. This role requires strong communication, creative problem-solving skills, and experience in data analysis and operations. The position offers a competitive salary, benefits, and stock options.

Requirements

• Strong written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds
• Intellectually curious, willing to think creatively to solve complex business problems in fast-paced, high-growth environments
• 4+ years of work experience as a data analyst
• 2+ years of experience in operations, claims, or risk analytics
• Expertise with SQL and visualization tools (e.g., Tableau)
• Familiarity with Python and Github
• Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
• Bachelor's degree from Maths, Statistics, or a relevant major
• Empathy and humility

Responsibilities

• Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering actionable recommendations based on key performance metrics
• Assist risk analytics by diving into claim performance and loss trends aiming to improve claims process and mitigate operational and financial risks
• Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders
• Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost
• Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies

Preferred Qualifications

Prior experience working with operations team is a plus

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly
• Generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley