Senior Deal Desk Analyst

Summary

Join Samsara's Deal Desk team as a remote employee in Canada and help drive market wins and achieve revenue targets. Partner closely with the Sales organization, acting as a trusted advisor to guide deal structure and execution, optimizing for customer experience, revenue, and compliance. Evaluate deal financials, mitigate risk, and monitor support requests, maintaining SLAs. Collaborate with internal stakeholders to drive deal closure and improve processes. This role requires 3+ years of experience in Deal Desk, Finance, Sales Operations, or Revenue Operations, proficiency in SaaS deals, and excellent communication and problem-solving skills. Samsara offers a competitive total compensation package, including health benefits and flexible working.

Requirements

• 3+ years of experience either in Deal Desk, Finance, Sales Operations or Revenue Operations
• Proficiency in understanding overall construction of SaaS deals; able to advise on booking and revenue recognition ramifications based on deal construct
• Ability to analyze deal economics and explain available commercial levers to Sales
• Excellent communication skills with the ability to build effective cross-functional partnerships and explain changes to policies and procedures
• Strong problem-solving mentality, with an ability to independently navigate internal resources and proactively manage internal blockers for approval and booking of non-standard deals
• Successful track record of operating in a high-growth business, with a demonstrated ability to drive results independently
• Excellent commercial reasoning skills, balancing an acute attention to detail with the ability to recognize the bigger picture
• Ability to balance competing priorities in a fast-paced environment and demonstrate strong time management skills
• Highly responsive; ability to work extended hours during month and quarter-end cycles, as needed

Responsibilities

• In close partnership with Sales, guide the structure and execution of Mid-Market deals while optimizing for customer experience, revenue, profitability, and compliance
• Influence deals by advising on optimal deal structure, discounting best practices, and standard commercial terms. Educate Sales on standard commercial strategy to drive deal velocity and repeatable success
• Evaluate deal financials,including deal margin, payment terms, and cash flow, to optimize deal execution against departmental and company financial targets
• Mitigate risk through application of standardized terms, ensuring deals align with company policies and revenue recognition requirements
• Monitor the North America Deal Desk support request and quote approval queue, consistently maintaining SLAs with quality work output
• Proficiency in reading and understanding financial statements to drive business decision making
• Coordinate closely with internal stakeholders to drive deal closure and ensure a seamless customer experience
• Collaborate with Enablement to build and deliver training sessions for Sales
• Identify opportunities for process improvement and, in conjunction with leadership, implement solutions to quantifiably increase efficiency
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

Experience with CRM tools (e.g. Salesforce) and Google Sheets / MS Excel

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more