Senior Analyst - Deal desk

Summary

Join Twilio as a Senior Analyst in the EMEA Deal Desk Team and support the EMEA Go-To-Market motion. This role involves managing complex contracts, providing subject matter expertise on pricing and commercial terms, and coaching sales teams. You will collaborate with various teams, including Product Management, Legal, and Finance. The position requires proficiency in financial modeling and data analysis to support deal structuring and pricing decisions for strategic customers. You will also help drive automation and process improvements to enhance team efficiency. This is a remote position with approximately 5% anticipated travel.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 3 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 5 years relevant experience is required
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Excellent verbal and writing skills and the ability to comprehend complex written concepts
• High integrity character that aligns with the Twilio Magic

Responsibilities

• Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements
• Proficient in financial modelling & spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers
• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer
• Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Help drive automation and process improvements that drive team efficiencies and elevate the work load of the deal desk team

Preferred Qualifications

Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

Benefits

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location