Senior Delivery Engineer

Summary

Join our team as a Senior Delivery Engineer and leverage your 7-10 years of enterprise systems administration expertise. You will resolve advanced system issues across Windows and Linux platforms, handle high-priority incidents, and contribute to root cause analysis. Responsibilities include troubleshooting application issues, testing custom configurations, analyzing system logs, providing post-upgrade support, performing diagnostics, implementing fixes, collaborating with engineering teams, maintaining server OS environments, contributing to internal knowledge bases, leading incident management, and managing client escalations. The ideal candidate possesses deep expertise in systems administration, automation tooling, SQL Server, and Microsoft, Azure, and AWS platforms. Client-facing experience and familiarity with ITSM tools are also required. This role offers a competitive salary, unlimited PTO, incentive compensation, company-funded 401k contributions, zero-cost health insurance, and paid parental leave.

Requirements

• 7-10 years expertise in enterprise systems administration including deployment and upgrading various systems
• 3-5 years client facing experience
• Solid understanding of Azure / AWS platform services and remote management
• Familiarity with ITSM tools and structured incident response workflows
• Strong expertise in: -Windows Server and Active Directory -Network administration including firewalls, routers, switches and VPNs -Virtualization technology such as VMware, Citrix, or Hyper-V -Cloud platforms including Azure and AWS -Automation tools such as PowerShell and Power Automate Desktop

Responsibilities

• Troubleshooting in-process application issues such as upgrades or deployments
• Testing and evaluating custom configurations for successful deployment
• Analyzing various system logs to identify upstream and compounding issues
• Post upgrade / deployment support for various system applications including but not limited to virtual machines, active director, servers, endpoint management, etc
• Perform diagnostics and RCA for recurring infrastructure or system-level faults
• Implement permanent fixes, document resolution paths, and develop preventive measures
• Collaborate closely with engineering and architecture teams for platform improvements
• Maintain and optimize server OS environments (Windows Server, Linux/Ubuntu)
• Contribute to internal runbooks and NOC knowledgebase for L1–L3 teams
• Lead Incident / Outage management as needed as a part of 24/7 coverage
• Manage and remediate client escalations

Preferred Qualifications

• Microsoft certifications (e.g., AZ-104, MS-500, or equivalent)
• Experience with hybrid cloud architectures and Azure automation
• Exposure to database repair utilities and DR scenarios
• Strong documentation skills and a proactive mindset
• Supervisory, team leader or similar experience

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop