Senior Design Manager

Summary

Join HubSpot's Growth Product Line as a Design Leader and partner with product and engineering leaders to shape the future of product-led customer onboarding. You will establish product objectives, coach a team of designers, and drive results across multiple product tiers. This role requires experience leading design teams in B2C or B2B SaaS, a data-driven approach, and strong systems thinking. The ideal candidate will be hands-on with AI and skilled in coaching and team management. HubSpot offers a flexible work environment and a commitment to building a diverse and inclusive team.

Requirements

• Have experience leading design teams in B2C or B2B SaaS, ideally with an emphasis on customer onboarding across multiple product tiers and customer personas
• Regularly use experimentation and data-driven decision making to solve for customer needs
• Are systems thinkers who can connect dots across a full product experience well beyond their teams; a bonus is experience in platform design and/or design systems
• Are hands-on with AI and constantly thinking about how to leverage it for yourself and the products your teams build
• Are practiced in coaching designers to identify and drive impact that’s great for customers and good for business via clear, actionable feedback with a proven commitment to building a diverse, inclusive, and psychologically safe work environment
• Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to collaborate and influence across disciplines and levels, including with adjacent teams to create consistency in the product experience
• Are able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design
• A developed sense for coaching on craft and setting high expectations for design quality; with adherence and contributions to a design system
• Are experienced in building, managing and scaling high-performing teams and manage teams through complex scenarios to find clarity from ambiguity
• Understand how to foster team health and bring a sense of mission to the group you lead, including leading thoughtful team organization that aligns strengths to problems and providing opportunities for career growth
• A leader who shares our HEART values and practices growth mindset

Responsibilities

• Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future for product-led customer onboarding
• Establish product objectives, goals, and strategic plays to inspire and enable teams to execute with clear direction
• Drive results for customer onboarding in our Free, Starter and Pro tiers
• Show a commitment to building a diverse, psychologically safe and inclusive team
• Coach and develop a growing team of four product designers while setting expectations for, and driving, great performance
• Be a thought partner in helping UX leadership expand organizational design strategy and vision
• Work on product-led Growth initiatives that impact bigger systems, multiple product teams, and new product opportunities
• Deliver intuitive products - we value consumer-grade experience quality while solving enterprise problems
• Partner with and influence cross-org stakeholders to help bring the team’s ideas to the world

Preferred Qualifications

Experience in platform design and/or design systems

Benefits

• Be able to work where and how you work best: at home, the office, or any mix of both
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements