Senior Developer

Summary

Join Elastic's HR Systems team as a Sr. Developer, ServiceNow and Workday to optimize ServiceNow HRSD and Workday for global workforce utilization. Partner with HR, leadership, and multi-functional teams to support strategic HR platform initiatives. This distributed (remote) role, based in the US or Canada, requires driving projects to enhance case management, services, journeys, knowledge base, and portal functionalities within ServiceNow HRSD. You will develop enhancements, workflows, reports, dashboards, and translate business needs into user stories. The role also involves system maintenance, optimization, and end-user support. This position offers a competitive salary and benefits package, including stock options, 401k matching, and a holistic emphasis on employee well-being.

Requirements

• A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all you do
• A curious nature that wants to dive-in and solve complicated problems
• Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need
• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility
• Independent problem solver, able to learn fast and comfortable taking calculated risks
• Bachelor’s degree in Business, Human Resources, Computer Science or related field or equivalent work experience, education and training
• 3+ years of ServiceNow HRSD experience, knowledge of other areas is a plus
• Testing experience (both end-to-end and user acceptance)
• Project management, customer management, and process management skills
• Strong Excel skills
• Experience working in a global organization
• Strategic, critical problem solver who isn’t afraid to get into the weeds and is enthusiastic about problem solving
• Ability to build effective work relationships at all levels of the organization, influence behavior, and lead change
• Excellent written and verbal communication, and presentation skills
• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations

Responsibilities

• Proactively finds opportunities to improve the Elastician Experience through the efficient workflows, design, and automation that ServiceNow and Workday offer
• Capable of proposing and driving projects that enhance and optimize Elastic’s usage of ServiceNow HRSD and Workday
• Develop enhancements, workflows, reports, and dashboards
• Partner with the broader team to deliver process and system enhancements to improve the overall experience of the end user
• Act as consultant to partners in the development of project scope, offering technical expertise, solutions, considerations, and expected outcomes
• Translates business needs into requirements, user stories, and testable acceptance criteria
• Drive UX improvements using the principles of user-centric design
• Ensure quality in the delivery of projects and enhancements by leading testing efforts, producing comprehensive documentation and adhering to change management processes
• Build strong relationships with project teams and partners, as domain authority and trusted advisor
• Drive business, technology, and operational readiness plans for projects
• Maintains knowledge on current and emerging developments, assessing the impact, and collaborates with management to incorporate developments into current and future strategy
• Own permissions, security and access controls, ensuring compliance and alignment to internal controls
• Support and resolve integration issues
• Provide support to end users by providing troubleshooting, issue remediation, technology request assistance and critical issue management

Preferred Qualifications

• Experience Configuration and Optimizing Workday is highly preferred
• Prior experience supporting integrations/spokes is a plus
• Familiarity with Web technologies (ex. JavaScript, HTML, XML and CSS) is a plus
• No mouse needed!

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Elastic's stock program
• Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings