Senior Developer Enablement Engineer

Summary

Join Customer.io, a company used by over 7,500 businesses, as a Developer Enablement Engineer. You will collaborate with teams to build systems and practices that enhance developer productivity and confidence. The role involves developing solutions to reduce engineering friction, creating internal processes and tools, and mentoring coworkers. You will work closely with engineering leaders to improve quality and reliability, leveraging AI tools to improve efficiency. The ideal candidate has 7+ years of experience in front-end and back-end development, experience with self-hosted UNIX environments, and fluency in cloud-native technologies and programming languages like Go and Javascript. Customer.io offers a competitive salary, comprehensive benefits, and a supportive team environment.

Requirements

• 7+ years in development both front-end and back-end, development tool creation, improving delivery pipelines and enabling change confidence at scale
• Proven experience working in self hosted UNIX environments, docker container management, debugging deployment and configuration
• Fluency in cloud-native tech (GCP a plus), Kubernetes, Github
• Fluency in Go and Javascript programming, configuration and deployment
• A preference for action over perfection, and pride in owning technical decisions

Responsibilities

• Develop novel solutions to reduce engineering drag
• Jointly develop and execute a roadmap for solving identified developer productivity challenges
• Work closely with engineering leaders and managers within our company focused on improving quality and reliability
• Build internal processes and tools that optimize the developer experience at Customer.io
• Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget