Senior DevOps Engineer

Summary

Join Convoso as a Sr. DevOps engineer and play a key role in transitioning our infrastructure to a more cloud-based and secure environment. You will be responsible for designing, implementing, and managing scalable and secure infrastructure using Infrastructure as Code (IaC) practices. You will also develop and optimize CI/CD pipelines, manage cloud infrastructure (AWS, Azure, or Google Cloud), and implement observability tools. Collaboration with various teams (development, security, operations) is crucial for documenting architectures and processes. This hybrid role offers opportunities for travel to in-person events and meetings. Convoso is a leading AI-powered contact center platform known for its innovative solutions and supportive work culture.

Requirements

• 5+ years of experience in a DevOps or related role focusing on automation and infrastructure
• Expertise in cloud platforms (AWS, Azure, or Google Cloud) with a focus on architecture, security, and scalability
• Deep understanding of Terraform for IaC, including advanced usage and optimization
• Experience with CI/CD tools (e.g., GitLab, Jenkins, CircleCI) and automating deployment processes
• Proficiency in Python, Bash, or PowerShell scripting
• Strong knowledge of Cloud services (e.g., API Gateway, Lambda, ECS, DynamoDB, IAM, CloudWatch)

Responsibilities

• Leverage your Terraform expertise to design, implement, and manage scalable, maintainable, and secure infrastructure using Infrastructure as Code practices
• Develop and optimize CI/CD pipelines to support fast, reliable deployments
• Collaborate with development teams to streamline the integration of new features into production
• Manage AWS, Azure, or Google Cloud infrastructure, focusing on performance, security, and cost optimization. Apply best practices for scalability and reliability
• Implement and maintain observability tools like Prometheus, Grafana, or Datadog to monitor application and infrastructure performance. Set up automated alerts and dashboards to quickly resolve issues
• Collaborate with security teams to ensure our infrastructure adheres to best security practices and regulatory requirements (e.g., ISO, SOC, FedRAMP)
• Work with development, security, and operations teams, documenting architectures, processes, and automation tools for efficiency and future scalability
• Constantly monitor and improve infrastructure performance. Troubleshoot issues in testing and production environments, ensuring smooth launches

Preferred Qualifications

• Experience in regulated environments (e.g., SOC 2, HIPAA, FedRAMP)
• Experience with on-prem infrastructure, VMWare, or hybrid setups
• A strong DevOps philosophy: you see Ops as part of engineering, not just support

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!