Senior Director, Client Success

Summary

Join DeepIntent's Client Success team as a Sr Director, overseeing a team, managing key accounts, and driving revenue growth. You will manage client relationships, optimize campaigns, and provide performance insights. The role requires strong programmatic advertising knowledge and experience managing a team. You will collaborate with sales and strategy teams to identify growth opportunities and develop best practices. DeepIntent offers a competitive compensation package, including a base salary, bonus, and comprehensive benefits.

Requirements

• 8+ years of working experience in a Client Success role within the programmatic industry
• Extensive people management experience within account management/client success
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Responsibilities

• Manage operations associated with key strategic accounts; serve as the point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Manage, mentor and coach a pod of Associate Client Success Managers and Client Success Managers
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Ability to take on complex problems and create routes to scale solutions quickly, decisively and resourcefully
• Take a proactive approach working with agencies, holding companies, and brands in planning and scaling the business to achieve high growth plans
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Preferred Qualifications

You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus

Benefits

• Competitive base salary plus performance based bonus or commission
• Comprehensive medical, dental, and vision coverage
• 401K match program
• Generous PTO policy and paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends