Associate Director, Client Success

Summary

Join Hello Heart, a company revolutionizing heart health care, as an Associate Director, Client Success. Reporting to the Senior Director, you will manage key public sector and employer accounts nationally, focusing on client lifecycle management, satisfaction, and revenue growth. This role demands strong executive presence, cross-functional collaboration, and C-suite relationship building. You will play a vital role in shaping product development and driving customer success strategies. The position requires 7+ years of experience in healthcare/population health and customer success, exceeding ARR goals, and strong communication skills. A preference exists for candidates located in Texas or the central time zone, with up to 40% travel required.

Requirements

• 7+ years of applicable experience in healthcare/population health and customer success
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company, with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Entrepreneurial, self-sufficient, and thrives in fast-paced environments
• Willing to travel up to 40%

Responsibilities

• Lead Hello Heart’s strategic public sector and employer accounts with end-to-end ownership of client lifecycle, including, but not limited to, member adoption, account retention, and client satisfaction
• Strong executive presence with the ability to present the Hello Heart value proposition
• Partner with the growth team for all aspects of customer renewals, revenue retention, and growth
• Create and execute all day-to-day operations to support driving revenue and client excellence
• Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies
• Provide an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers
• Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction

Preferred Qualifications

Strong preference for candidates currently in Texas and/or the states in central time zone