Varsity Tutors, a Nerdy Company is hiring a
Senior Director, Consumer Business Operations in Worldwide

Summary

Nerdy is seeking a Senior Director for Consumer Business Operations to lead and improve operational processes and workflow of sales and customer retention teams. The candidate should have a Bachelor’s degree with 10+ years of experience in sales/revenue operations leadership. Responsibilities include developing sales operations strategies, leading high-performing teams, optimizing sales processes, and making data-driven decisions. Benefits include competitive salary, healthcare plans, 401k matching, flexible PTO, remote position, and free learning membership.

Requirements

• Bachelor’s degree required
• 10+ years of proven experience in sales/revenue operations leadership
• Proven experience in managing inside sales and customer support operations within a high-volume call environment
• Strong understanding of call routing, optimization, and quality control in a sales-focused call center
• Demonstrated ability to manage, develop, and inspire a team of direct reports
• Excellent strategic planning and leadership skills
• Experience establishing and maintaining a consistent operational pace and discipline
• Exceptional analytical, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience leading analytical projects and guiding decision-making based on rigorous data analysis
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred
• Scalability-minded with the ability to accelerate and automate sale processes and a drive for continuous improvement
• Extremely proactive and self-driven, with the ability to anticipate needs and find solutions
• A proven ability to track, prioritize, and drive analytical projects and improvements
• High level of attention to detail and accuracy in a fast-paced environment
• Strong interpersonal skills and sound judgment capabilities
• Highly organized, with the ability to simplify processes and create efficiencies for individuals and teams
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

Responsibilities

• Develop and execute a comprehensive sales operations program
• Build, mentor, and lead high-performing sales and customer success teams
• Define, document, and continually refine sales and customer success processes to increase efficiency and effectiveness
• Implement a data-driven approach to analyze sales and customer success performance and provide actionable insights to sales leadership
• Oversee the development and execution of sales enablement programs, tools, and content
• Design, implement, and manage sales and customer success compensation plans
• Collaborate closely with other departments to ensure alignment and seamless execution of go-to-market strategies
• Define and monitor key performance indicators (KPIs) to track the effectiveness of sales and customer success operations initiatives
• Allocate and manage the budget for the sales and customer success functions
• Work closely with sales leadership to develop accurate sales forecasts and provide insights for resource allocation and strategy adjustments

Benefits

• Competitive Salary plus Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to online classes)
• Once-in-a-lifetime opportunity to help transform how the world learns!