Senior Customer Success & Support Data Programs Analyst

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Restaurant365

πŸ’΅ $96k-$144k
πŸ“Remote - Worldwide

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Senior Customer Success and Support (CS&S) Data Programs Analyst! This critical role bridges the Customer Success organization and Data/Analytics, translating business needs into actionable data solutions. You will leverage analytics to evaluate processes, define requirements, and deliver impactful recommendations and insights. Collaborating with business leaders and technical teams, you'll identify opportunities to enhance processes, products, and services through data-driven improvements. Lead high-priority CS&S analytics programs, design scalable analytics systems, and foster cross-functional collaboration for successful execution. This position offers a unique chance to make a significant impact on customer experience and operational efficiency.

Requirements

  • Bachelor’s degree in business, data analytics, finance or a related field
  • 5+ years in data analytics, business analytics, or operations within a SaaS or technology-driven environment
  • 2+ years of experience working in a GTM or Financial data operations function
  • Proficiency with BI tools (Domo, Tableau, PowerBI, Looker) and strong SQL skills for querying and preparing datasets
  • Strong data visualization skills with the ability to simplify complex insights for varied audiences
  • Excellent communication and presentation skills; able to influence across all levels and bridge technical and non-technical teams
  • Proven ability to thrive in a fast-paced environment with shifting priorities

Responsibilities

  • Lead CS&S data initiatives: Lead and manage high-priority analytics and process improvement projects, ensuring alignment with business needs
  • Drive analytics project delivery: Oversee timelines, deliverables, dependencies, and stakeholder communication to ensure successful execution
  • Deliver trusted data insights : Collect, clean, and analyze data from multiple systems to build a reliable foundation for reporting and decision-making
  • Enable self-service analytics: Build dashboards, reporting tools, and frameworks that reduce ad-hoc reporting needs and accelerate decision-making across CS&S teams
  • Ensure governance and data quality : Partner with data teams to define and maintain standards for data access, modeling, and governance
  • Identify trends and opportunities: Analyze datasets to uncover patterns, assess performance, and recommend strategic actions to improve customer outcomes
  • Develop data frameworks and tools: Design and implement scalable systems that support CS&S teams in delivering high-value insights
  • Bridge business and data teams: Serve as the conduit between CS&S and technical stakeholders, ensuring business requirements are translated into scalable, actionable solutions that deliver measurable impact
  • Support strategic planning : Provide data-driven analysis and insights for annual planning, forecasting, and scenario modeling
  • Improve data accessibility : Implement solutions to ensure stakeholders have timely and structured access to insights

Benefits

  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

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