Senior Director, Fraud Strategy

Summary

Join our team as a Senior Director of Risk/Fraud and lead our efforts in combating fraud and mitigating risks across our UCaaS/CPaaS platforms. This leadership role demands expert knowledge of fraud risks and cybersecurity. You will develop and execute a comprehensive fraud mitigation strategy, ensuring regulatory compliance and building a proactive risk management culture. You'll anticipate new fraud vectors and regulatory changes, implementing strategic changes proactively. Collaboration with cross-functional teams is crucial to safeguard our systems and protect our customers. This role reports to the Chief Information Security Officer.

Requirements

• Bachelor’s degree in business, cybersecurity, risk management, or a related field
• Minimum of 8-10 years of experience in fraud prevention, risk management, or a related field, preferably within UCaaS, CPaaS, or telecommunications
• Strong understanding of telecom fraud types and mitigation techniques
• Proficiency with fraud detection technologies, machine learning tools, and analytical platforms
• Familiarity with communication platforms and their associated risks
• Proven experience managing and building high-performing teams
• Strong interpersonal and communication skills to influence stakeholders and lead cross-functional initiatives
• Exceptional analytical abilities, with experience leveraging data insights to drive decisions
• Ability to anticipate and adapt to emerging fraud trends and technologies

Responsibilities

• Develop and execute a comprehensive fraud mitigation strategy aligned with the company’s goals and risk appetite, as well as engaging with product teams to ensure mitigations are properly prioritized on roadmaps
• Lead a four-person central fraud strategy team and drive fraud mitigation requirements across the organization, while influencing numerous leaders at all levels, including the executive team, to ensure strategy is realized
• Ensure fraud risks are tracked and mitigated and incorporated into the broader enterprise risk management system
• Drive the implementation of advanced fraud detection systems and tools to monitor, identify, and mitigate fraudulent activities in real-time
• Establish robust controls and frameworks to prevent unauthorized use, fraudulent transactions, and abuse of UCaaS/CPaaS services
• Resolve fraud incidents within the incident management process
• Conduct root cause analyses of fraud incidents and drive mitigations to prevent recurrence
• Collaborate with product, engineering, and operations teams to develop realistic fraud goals and requirements
• Partner with external stakeholders, including industry groups, regulatory bodies, and law enforcement, to stay updated on emerging threats and best practices
• Educate internal teams and customers on fraud risks and preventive measures
• Analyze fraud trends, patterns, and behaviors using data analytics to stay ahead of emerging threats
• Provide detailed reports and dashboards to senior leadership on fraud mitigation performance, incidents, and progress
• Ensure adherence to global and regional compliance requirements
• Maintain up-to-date knowledge of fraud-related regulations, industry standards, and emerging risks in the communications sector

Preferred Qualifications

Relevant certifications such as Certified Fraud Examiner (CFE), Certified Information Systems Security Professional (CISSP), or similar credentials