Senior Director of Engineering

Summary

Join HubSpot as a Sr. Director of Engineering and lead the scaling of our Service Hub, a core platform pillar. Architect a world-class engineering organization, shape the future of a strategic product line, and pioneer AI-powered customer service tools. Own the growth and structure of the Service Hub engineering team, define and execute a multi-year technical and product strategy, and drive the development of scalable platform services. Cultivate exceptional talent, mentor engineering managers, and collaborate with peers across different HubSpot hubs. Champion a data-driven culture, focusing on tangible business outcomes and customer value. This is an opportunity to make a massive impact on a multi-billion dollar potential business.

Requirements

• Is a Proven Organizational Architect: You have 10+ years of software engineering experience, with a significant portion spent in senior leadership roles
• Communicates with Clarity and Influence: You are an exceptional communicator, capable of articulating a compelling technical vision to engineers, executives, and cross-functional partners with equal clarity and impact
• Thinks Strategically and Acts Empirically: You are data-driven by default, using metrics to guide decisions and measure success
• Is Customer-Obsessed: You have a deep-seated empathy for users and an obsession with building products that are not just functional, but delightful
• Is a Lifelong Learner, Especially in AI: You have a genuine passion for technology and are actively engaged with the latest trends, particularly in artificial intelligence

Responsibilities

• Architect and Scale a World-Class Organization: You will own the growth, structure, and health of the entire Service Hub engineering team
• Shape the Future of a Flagship Product: Partnering closely with leaders in Product and UX, you will define and execute a multi-year technical and product strategy
• Build Foundational Platforms: Drive the development of robust, scalable platform services and technical infrastructure that not only power Service Hub but also accelerate innovation and create leverage for teams across HubSpot
• Cultivate Exceptional Talent and Culture: Act as a coach and mentor to your engineering managers and senior engineers
• Drive Cross-Hub Synergy: Collaborate with your peers leading Sales, Marketing, CMS, and Commerce Hubs to build a seamlessly integrated customer experience
• Pioneer AI-Powered Service: Be a key thought leader on applying the latest advancements in AI to solve real-world customer service challenges
• Connect Engineering to Business Impact: Champion a data-driven culture where success is measured not just by features shipped, but by tangible business outcomes and customer value

Preferred Qualifications

Has Relevant Domain Acumen (Bonus): While not a strict requirement, prior experience in the CRM, customer support, or enterprise SaaS space will help you hit the ground running

Benefits

Annual Cash Compensation Range: $338,250 — $541,250 USD