Senior Director of Implementation and Data Management

Summary

Join Experian Employer Services (EES) as a Senior Director of Implementation & Data Management and lead a growing team connecting clients with EES offerings. This critical role ensures data integrity, exceptional customer service, and efficient project execution. You will evaluate processes, harmonize data quality, and collaborate with various teams. Lead implementation consultants, project managers, and data professionals to ensure successful onboarding. This 100% remote position requires strong leadership, problem-solving, and communication skills.

Requirements

• Bachelor's Degree or relevant work experience
• 10+ years professional experience with emphasis on ensuring client, technology, or vendor implementations, data connector/APIs, data management, and acquisition integration projects or equivalent
• 5+ years previous experience managing and developing a team
• Experience working with technical and business project teams to assess, document and resolve basic issues during system changes, feed modifications, and new implementation project scenarios
• Experience resolving issues while maintaining integrity, confidentiality, and professionalism
• Conscientious leader, who exhibits flexibility, initiative, good judgment, and dependability
• Consensus-building abilities with experience coordinating and mobilizing resources productively

Responsibilities

• Lead a team of implementation consultants, project managers, and data professionals to ensure the successful onboarding experience for all Employer Services products
• Ensure that the team facilitates meaningful data discovery discussions with customer project teams and communicate the requirements for data gathering and delivery based on EES specifications
• Be a primary point of escalation to ensure that client support issues related to data feed implementation and other product-onboarding functions are tracked and managed through documented processes, reviews, prioritization, and communication across both Experian and to our customers
• Allocate staff to facilitate accurate data element mapping, efficient customer account information gathering, and technical knowledge distribution for data feeds and integrations – including pre-sales support
• Provide guidance to team members during difficult client situations, facilitate individual one-on-one employee meetings, and outline individual development goals for professional growth plans
• Ensure that team members deliver provision of customer service to answer technical questions about how the product service platform works, and to help resolve customer usage difficulties
• Develop implementation improvement initiatives focusing on tasks within the lifecycle of implementation; partner with internal stakeholders to set expectations with client during and after the sales cycle
• Manage a staffing planning routine to ensure resource allocation
• Provide status updates on assigned program responsibilities to senior leadership, product management, account management and service/delivery teams
• Influence implementation, account migration, data ingestion, acquisition integration, and API/connector strategies
• Develop a comprehensive understanding of operational processes and business strategies
• Build relationships with partners across the organization to ensure support, maintain compliance, identify improvement opportunities, and expand or reduce activities
• Demonstrate subject matter expertise across the organization by exuding knowledge to drive collaboration with internal stakeholders and clients

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays