Senior Director of Loyalty Programs

Summary

Join Pax8 as a Senior Director of Loyalty Programs and oversee the industry-leading Voyager Alliance, integrating every aspect of partner experience and driving differentiated experiences throughout the partner journey. Work collaboratively with the business to deliver innovative value additions to the partner community, harnessing data and tools to incorporate partner personas, map partner journeys, and develop differentiated value propositions. Launch and manage new value offers, lead a new rewards model to help partners grow their business and tailor their Pax8 experience, and support regional teams in program rollout and launch. Develop and maintain metrics and data strategies to measure partner success, build and manage the points-based rewards program, and meet with vendor specialists to create growth-centered offers and promotions. This role requires strong leadership, strategic thinking, and excellent communication skills.

Requirements

• At least one (3) years leading customer experience functions
• At least three (3) years of leadership experience
• Successfully launched and managed a customer loyalty/rewards program
• Demonstrated ability to operate effectively in a matrix environment
• A self-motivated, strategic thinker, highly commercial with a drive for executional excellence
• Demonstrated ability to work internationally, engaging across US, EMEA and APAC
• Flexible and comfortable working on multiple initiatives
• Ability to adjust to an evolving landscape with short notice is mandatory
• Experience of design thinking and customer journey mapping
• Ability to present complex material and command the attention of audiences
• Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
• Strong communication skills and ability to collaborate with internal and external teams
• Experience learning and navigating within a high-growth and fast paced environment
• Proficiency with Microsoft Office, Salesforce, Wrike, and ServiceNow
• B.S./B.A. degree in related field or equivalent work experience

Responsibilities

• Lead the Voyager Alliance program, including roadmap and strategy. Ensuring alignment with overall business objectives
• Complex stakeholder management will be required to foster collaboration and delivery against deadlines
• Maintain a deep understanding of the evolving needs of partners and what is needed to support their growth
• Embrace a product mindset through the launch of monthly incentives and improvement
• Support regional teams across three geo’s in the rollout and launch of program
• Develop and maintain the metrics and data strategy to measure partner success
• Build, manage, and grow the point based Rewards program
• Meet with Vendor specialists to create growth centered offers and promotions

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups