Senior Director of Strategic Accounts

Summary

Join Harrow, a leading U.S. ophthalmic pharmaceutical company, as their Senior Director, Strategic Accounts. This role involves managing relationships with key ophthalmology practices and large accounts, developing strategies to enhance partnerships, educating customers on Harrow's portfolio, and discussing contracting strategies. You will serve as a customer-facing lead, collaborating with sales, marketing, and market access teams. Success requires a strong business mindset, collaborative focus, and alignment with Harrow's values. The position is remote but involves travel, including weekends and overnight stays. This is a key role in driving customer experience and strategy across the brand.

Requirements

• Bachelor’s Degree
• 10+ years of sales experience, ophthalmic market preferred
• Experience with execution of targeted business plans around priorities and goals
• Team player with a positive, can-do attitude
• Strong written, verbal and presentation communication skills
• Ability to think creatively in confronting issues and pursuing novel approaches to old problems
• Ability to work under pressure, meet deadlines and exercise sound business judgment with critical thinking skills and high ethical standards
• Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
• Proficient in the use of CRMs and Microsoft Office software products

Responsibilities

• Develop and lead a strategy to advance the partnership between the leadership of targeted strategic accounts and Harrow
• Lead and facilitate business discussions with practice/account leadership, to include quarterly GPO offerings and quarterly business reviews
• Coordinate the execution of targeted account initiatives by working closely with sales leadership, reimbursement teams, sales professionals, and other internal partners in support of achieving financial and strategic objectives
• Develop and maintain ongoing business relationships with practices and their leadership
• Provide marketplace feedback in a timely manner to Harrow leadership detailing customer business trends both globally and individually, competitive programs and industry issues as well as insights regarding the Ophthalmology and Optometry practice environment to guide corporate activities
• Build productive relationships and create advocacy for Harrow and our therapies with strategic account business and medical leadership
• Deliver effective and compelling presentations to key practice decision makers with the ability to anticipate and address potential objections
• Provide insights on emerging trends, changes to market conditions and areas of opportunity to incorporate into activities with targeted practices
• Communicating effectively and compliantly with sales leadership, marketing, and market access for development of customer solutions and contracts
• Develop and implement strategic business plans to maximize market penetration
• Provide Ophthalmology business practice insights to Market Access/ contracting team on market awareness activities, services, and promotional activity to GPO members
• Advise on the communication plan in partnership with our corporate affairs and marketing teams to drive product awareness with ophthalmic societies
• To leverage available data, analytics, and other content to inform customer engagement planning and optimization. Identify and answer questions around established contracts (if applicable and appropriate)
• Participate and/or lead other projects as assigned by the Vice President, Strategic Accounts

Benefits

Remote