Senior Director, Professional Services

Summary

Join Tipalti, a rapidly growing fintech company, as their Director of Professional Services. Lead and mentor a global team, overseeing successful customer project delivery, managing the P&L, and driving strategic service offerings. The ideal candidate will have extensive ERP and integration experience, proven team management skills, and a strong track record in customer-facing roles. Responsibilities include managing the P&L, building partner relationships, and ensuring successful project delivery. Tipalti offers competitive benefits, a flexible workplace, and career coaching. The company values collaboration and creating an inclusive environment where individuals can thrive and make an impact. This role requires a Bachelor's degree and 10+ years of experience in professional services.

Requirements

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred
• 10+ years of experience in professional services, with a strong background in delivering customer projects and managing P&L
• Proven experience in ERPs (such as Workday, Oracle Fusion, SAP S/4 Hana, etc), integrations into ERPs, and related implementations, with a deep understanding of financial systems and processes
• Demonstrated success in managing global teams and driving high performance and customer satisfaction levels
• Strong partner management skills, with the ability to build and maintain strategic relationships
• Excellent capacity planning and resource management abilities
• Exceptional communication, negotiation, and interpersonal skills
• Ability to travel as needed to support global operations and customer engagements

Responsibilities

• Lead, mentor, and develop a high-performing global professional services team
• Foster a culture of excellence, collaboration, and continuous improvement
• Set clear performance expectations and provide regular feedback and coaching to the team
• Oversee the successful delivery of customer projects, ensuring they are completed on time and within scope and budget
• Develop and implement best practices, methodologies, and tools to enhance project delivery and customer satisfaction
• Act as an escalation point for project-related issues and work to resolve them promptly
• Own and manage the Professional Services P&L, ensuring financial targets are met or exceeded
• Develop and execute strategies to optimize revenue, profitability, and resource utilization
• Monitor financial performance and implement corrective actions as needed
• Build and maintain strong relationships with key partners and stakeholders
• Develop and manage a partner ecosystem to extend the reach and capabilities of the professional services team
• Ensure partners are aligned with Tipalti’s standards and deliver high-quality services
• Develop and implement capacity planning processes to ensure the team can meet current and future demand
• Monitor resource utilization and adjust staffing levels to optimize efficiency and effectiveness
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives
• Leverage deep expertise in ERP and related implementations to guide the team and ensure successful project outcomes
• Stay current with industry trends and best practices to improve service offerings continuously
• Provide strategic direction and thought leadership in ERP and financial systems implementations
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives
• Create and implement a process for regular customer reviews and feedback to drive continuous improvement
• Represent Tipalti at industry events, conferences, and customer meetings

Benefits

• Competitive salary and stock options
• Matching 401K and RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Phone/internet allowance
• Multiple ERG groups celebrating our diversity and creating an inclusive culture