Senior Director, Quality Systems

Summary

Join Juul Labs as a Senior Director of Quality Systems, reporting to the VP of Quality. You will build and lead a team of quality professionals, ensuring robust and compliant quality systems across all company operations. Key responsibilities include owning the quality management system, implementing continuous improvements, mentoring team members, and representing the company in audits. This role requires extensive experience in quality management within a regulated environment, strong leadership skills, and excellent communication abilities. Juul Labs offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Requirements

• 10+ years of quality experience in a regulated environment
• 5+ years management experience
• Extensive quality management experience including all quality system elements, in a regulated environment
• Quality assurance experience in supporting manufacturing, ideally in a contracting manufacturing environment
• Internal and external audit experience
• Excellent technical writing skills. Able to prepare presentations and present in front of large groups
• Experience with integration and transition to an updated or new regulatory model
• Experience with international regulatory and quality management systems
• Excellent problem-solving skills. Able to be creative, collaborative, gain consensus, and communicate effectively
• Strategic decision maker who demonstrates decision making that impacts the quality management system direction and can explain the rationale behind the choices and the positive outcomes
• Performance management leader and excellent at conflict resolution
• Collaborative leadership that demonstrated empowering direct reports and working cooperatively with key stakeholders
• Bachelor’s Degree required in science, technology or health related field required

Responsibilities

• Own the quality management system and key performance metrics (KPIs)
• Promote and implement continuous improvement measures to ensure the quality system is lean and user-friendly, while maintaining compliance
• Assure conformance to regulations applicable to quality systems elements
• Mentor, coach, train and develop direct reports
• Operate as a quality leader within the quality group and outside the group. Represent quality is a positive way, lead by example, be accountable and operate with a high level of integrity
• Promote a positive quality culture, by working cooperatively with key stakeholders, providing excellent internal customer service and making decisions based on risk
• Serve as a key member of the external audit team, by representing the quality management system in audits and working directly with regulators during inspections
• Manage and assess standard operating procedures (SOPs) and quality processes to analyze compliance, assess risks and revise as needed
• Integrate new regulations into the quality management system, by performing gap analyses, policy and procedure revisions and training of impacted employees
• Meet all budgetary requirements and work jointly with the VP of Quality to assess resource needs of the Quality Department
• Present quality management system KPIs, initiatives and resources needs to senior management

Preferred Qualifications

Advanced degree is preferred

Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits