Senior Director, Central Operations

Summary

Join Velocity Global as a leader of two key operational functions: Strategic Operations and Process & Systems Excellence. This role requires a strategic thinker and hands-on executor who can design scalable processes and automation solutions. You will lead two teams (8-10 members total), serving as an internal consultant to the COO, driving critical initiatives, and optimizing operational systems. Based remotely in the US, you'll need 12+ years of progressive experience combining strategic consulting or internal strategy and technical/process optimization leadership, along with 7+ years of people management. This position offers a unique opportunity to shape the operational future of a rapidly growing global company.

Requirements

• 12+ years of progressive experience combining strategic consulting or internal strategy and technical / process optimization leadership
• 7+ years of people management experience leading multiple specialized teams
• Data-driven yet practical approach to decision-making and problem-solving
• Demonstrated success driving complex operational initiatives from strategy through execution
• Track record of building scalable processes and systems in high-growth environments
• Strong technical foundation with enterprise systems implementation and management
• History of successful executive-level advisory and stakeholder management
• Experience breaking down complex challenges into actionable solutions while maintaining quality
• Proven ability to build and develop high-performing teams in dynamic environments
• Excellence in driving organizational change and transformation initiatives

Responsibilities

• Lead Strategic Operations
• Serve as the internal consulting partner to the COO and operations leadership
• Conduct deep-dive analysis on complex, open-ended strategic questions
• Provide strategic recommendations that drive operational improvements
• Drive rapid response efforts for critical operational challenges
• Quarterback strategically critical initiatives from conception through execution
• Develop and execute future-state vision for Operations evolution
• Incubate new capabilities and fill critical operational gaps
• Drive Process & Systems Excellence
• Design, standardize, and implement flexible processes that scale with business growth
• Build and optimize core operational systems (e.g., DevRev, Zendesk, other CRM-like platforms)
• Lead automation development and implementation initiatives
• Create technical solution architectures that enable scaling
• Drive system integration and enhancement efforts
• Standardize processes across regions and customer-supporting operational teams
• Implement operational efficiency improvements
• Build & Develop Teams
• Lead two distinct teams with different but complementary skill sets
• Create an environment where teams can effectively solve challenges and implement creative solutions rapidly
• Drive cross-functional alignment and execution
• Measure and communicate impact through tangible business outcomes
• Develop future leaders across both strategic and technical disciplines

Benefits

• Flexible Time Off + Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses