Senior Editor

Summary

Join Bixal as a Senior Editor, Unauthenticated Content, and contribute to the digital transformation of the federal government. This remote, full-time position (contingent on contract award) requires developing and implementing content strategies for digital properties, aligning user needs with business goals. You will collaborate with cross-functional teams, leveraging data and analytics to optimize content and enhance user experiences. The ideal candidate possesses a strong understanding of human-centered design and content strategy, along with extensive experience in content development and management. Bixal offers a competitive salary and benefits package, including flexible work arrangements and professional development opportunities.

Requirements

• Bachelor’s degree in a related field
• 5+ years of experience developing and implementing content strategies for large websites and digital products
• 7+ years of total professional experience
• Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions
• A portfolio of work that demonstrates a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing)
• Experience working with Agile development teams
• Demonstrated experience working within cross-functional digital teams for at least 4 years
• Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams
• Excellent verbal and written communication skills
• Experience in writing, revising, sourcing, and aggregating content
• Experience using voice of the customer data and analytics to support content strategy
• An understanding of plain language guidelines and accessibility standards (Section 508, WCAG)
• Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions
• Ability to obtain a Public Trust clearance

Responsibilities

• Analyze customer experiences to develop content strategies for digital properties
• Propose content and content solutions based on data and customer insights, utilizing keyword research, customer insights and a range of analytics tools to improve content, visibility and audience reach via digital channels
• Define and implement content management processes, including conducting routine content inventories, audits, and evaluations for quality, usability, accessibility, and inclusivity
• Define editorial standards and processes, including style and formatting guidelines
• Produce content models, metadata, taxonomies, and sitemaps
• Collaborate with UX researchers and designers on content design, user journeys and information architecture
• Prepare, organize, and publish content, ensuring the application of plain language guidelines and accessibility practices (e.g., Section 508 and WCAG)
• Collaborate with data analysts to optimize content for search engines, social media, and other distribution channels
• Write, edit, and test copy on digital platforms and products as needed
• Perform other duties as assigned

Preferred Qualifications

• A degree with a digital focus is preferred
• Consulting/agency experience
• Previous work with government agencies or initiatives
• Deep experience with Google Analytics and Search Console, Tableau, and Medallia, among other analytics tools
• An understanding of digital marketing concepts and practices, aligning content strategy with marketing programs
• Spanish language proficiency or knowledge to support the transcreation of content as needed

Benefits

• Competitive base salary
• Flex hours
• Work from home flexibility
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability
• Company provided life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities
• New business referral bonus