Senior Engagement Manager

Summary

Join Databricks as a Sr. Engagement Manager and establish deeper partnerships with Public Sector customers. You will create a dedicated line of sight to successful architecture and use of the Databricks platform, exceeding customer satisfaction expectations throughout the engagement lifecycle. Responsibilities include collaborating with sales counterparts, identifying opportunities for new services, and performing as the Engagement Manager, accountable for meeting/exceeding Professional Services and Training bookings and revenue targets. You will consult with clients, drive resolution of delivery challenges, and manage expectations. This strategic and cross-functional role requires close partnership with Sales, Customer Success, Support, and Product Teams. The ideal candidate possesses 7-10 years of experience running Professional Services, preferably supporting a Public Sector line of business, and 10+ years in senior customer-facing roles.

Requirements

• Minimum of 7-10 years running a Professional Services preferably supporting a Public Sector line of business
• 10+ years in Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
• Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally
• Consistent track record of identifying customer needs and successfully implementing solutions
• Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Travel is required up to 50%, possibly more at peak times
• Proven experience in estimating effort and scope for services
• Outstanding communication and customer relationship skills

Responsibilities

• Collaborate with the sales counterparts, engaging early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
• Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

Benefits

• Annual performance bonus
• Equity