Xero is hiring a
Senior Engineer

Summary

The job is for a Data Reliability Engineer at Xero. The role involves consulting with product teams, resolving complex problems, and leading a culture of continuous improvement. The team provides real-time support to customer-facing applications and develops world-class tooling.

Requirements

• 3-5 years of database experience with Highly-available cloud data platforms, ideally AWS, with a focus on relational databases (SQL Server, Postgres) + backing highly concurrent customer-facing applications
• Experience using logging and monitoring solutions e.g. DPA, New Relic, Sumo Logic
• An understanding of technical debt from an application and database perspective
• Experience with database schema deployment tools/products/mechanisms
• Self driven, pragmatic, desire to solve hard scalability problems. Strong ownership ethic
• Ability to ask questions and identify efficiencies + innovations to our existing ways of working
• Curious by nature
• Involvement in an Incident Response process
• Able to work under pressure in highly collaborative business-critical situations
• Able to share learnings through presentations, documentation and informative team updates
• Able to communicate at a range of technical and non-technical levels
• Use of workflow management products such as Jira that contributes to the capture of high quality operational data
• Able to participate in an on-call roster

Responsibilities

• Consult teams through constructive input into architectural decisions and technical guidance
• Apply your skills to understand and address the challenges faced by internal customers, and help them ensure their products are optimised for scale and reliability
• Resolve issues - Triage and solve development and production issues, and be able to quickly track down the root cause
• Communicate the impact of the problem to stakeholders in terms of business value, helping to set a priority for the resolution
• Actively participate in incident response
• Continuous improvement - Maintain knowledge of current and emerging database technologies and methodologies
• Deliver infrastructure in a production environment - Maintain and monitor delivery processes. Ensure systems are running as expected and proactively work to prevent customer-facing problems
• Modern delivery practices - Practise agile ceremonies with occasional facilitation. Proactively work to improve team processes

Preferred Qualifications

Experience with NoSQL variants optional

Benefits

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value