Senior Engineering Manager

Summary

Join Gladly as our Core Services Senior Engineering Manager and lead a team of software engineers in building and scaling the foundation for our developers. You will set the team's roadmap and strategy, develop engineering processes, and act as a player-coach. Success involves helping your team achieve their goals, prioritizing work based on customer impact, and understanding Gladly's business domain. You'll work on projects like defining CI/CD pipelines, enhancing RBAC, and building shared services. This role reports to a Director of Engineering and offers a competitive salary, equity, and benefits.

Requirements

• 5+ years of engineering management experience including hiring and growing a high-performing software engineering team
• Previous experience as a top performing full-stack software engineer at a SaaS start-up
• Proficiency in several programming languages
• Experience coaching teams to ensure a delightful user experience with high-quality products that help the user solve complex real-world problems that have yet to be solved before
• Experience ensuring that all of your engineers with variable backgrounds, seniority and understanding of the domain advance in their professional development
• Experience working with your team to understand the users' problems and domain, and foreseeing and mitigating potential problems in plans

Responsibilities

• Lead your team by coordinating with product managers, tech leads, and individual contributors
• Set the roadmap, vision and strategy for the team
• Develop and implement engineering processes and best practices
• Act as a player coach to build services and products that enable scalable foundation for our product teams
• Develop internal tools and processes for an enjoyable developer experience within Gladly
• Take ownership of projects throughout their full cycle including inception, planning, execution and maintenance
• Be part of the leadership team that helps shape the direction and priorities of the Product and Engineering organizations
• Helping your team members succeed in achieving their project and career development goals
• Self-organizing and prioritizing your work based on the impact to the customer
• Being eager to learn Gladly’s business domain and apply this knowledge in scaling our product
• Showing ownership and pride by producing high quality deliverables and promoting the culture of quality within the organization
• Understanding how to balance pragmatic solutions with software development best practices

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive