Senior Engineering Manager

Summary

Join Mux as a Senior Engineering Manager of Mux Video and lead the product engineering teams responsible for developing and operating the Mux Video product. You will play a key role in shaping the technical strategy, driving product roadmap execution, and contributing to the scaling of our engineering organization. You will guide your team through complex technical challenges, help set the technical direction, and collaborate with the broader engineering organization. This role requires 10+ years of software engineering experience with at least 5 years of leadership experience. You will foster a culture of psychological safety and excellence, oversee capacity planning, and represent Mux externally on technical topics. Mux offers competitive compensation and a comprehensive benefits package.

Requirements

• 10+ years of experience in software engineering, with at least 5 years of leadership experience managing technical teams
• Expertise in scaling and operating distributed systems running on cloud infrastructure, with a strong understanding of site reliability, service-levels, incident management, CI/CD, and automation
• Adept at driving decisions and aligning stakeholders in ambiguous or high-stakes situations, particularly when facing conflicting priorities or constraints
• Possess an entrepreneurial mindset—self-directed, innovative, and biased toward action. You thrive in building new things and excel in navigating ambiguity
• Strong communication skills, capable of collaborating across a remote-first organization and effectively conveying complex technical concepts to both technical and non-technical audiences
• Passionate about mentorship and team development, with a track record of motivating and uniting cross-functional teams
• Experienced in leading both execution and cultural transformation initiatives

Responsibilities

• Lead the product engineering team responsible for building and running the Mux Video product, delivering all aspects of live and on-demand streaming: ingestion, encoding, storage, CDN delivery, and caching
• Foster a culture of psychological safety, inclusivity, and excellence, ensuring a high-performing and empowered team
• Oversee capacity planning, performance margins, and cost optimization for the services your team owns
• Collaborate closely with engineering leadership peers to support org-wide technical initiatives and evolve our technical strategy
• Represent Mux externally on technical topics relevant to your team, particularly in conversations with strategic partners and vendors
• Hire, retain, and develop top engineering talent, focusing on both technical growth and leadership development
• Drive the execution and accountability of projects, ensuring timely and high-quality delivery
• Advocate for operational best practices, ensuring availability, reliability, production readiness, and proactive management of technical debt
• Develop the technical and product strategy in collaboration with technical leads and product partners

Preferred Qualifications

Experience in media & video technologies is a plus but not required

Benefits

• Flexible PTO + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
• Fully funded fertility benefits
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
• FSA available
• Short-term and long-term disability insurance
• Group life insurance
• Travel accident insurance
• Employee Assistance Program (EAP)
• Medical support concierge service
• 401(k)
• Paid parental leave
• Investment in career growth through professional development stipend
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
• Lunch reimbursement program