Senior Engineering Ops Manager

Summary

Join PandaDoc as a Senior Engineering Operations Manager and drive operational excellence across Engineering, Product, and Design (EPD). Reporting to the Director of R&D Operations, you will play a critical role in scaling our delivery capabilities, systems, planning, and execution of Agile practices and DevOps culture. You will build structures, rituals, and enablement programs to foster innovation while ensuring high-quality, customer-centric solutions are delivered with autonomy and speed. This high-visibility role involves close collaboration with senior engineering and product leaders to shape operational growth. You will coordinate complex cross-functional programs, embed DevOps principles, identify and remove delivery bottlenecks, and build scalable frameworks for operational reviews and planning. Champion Agile practices, foster a DevOps culture, and lead initiatives to optimize planning cycles and release processes.

Requirements

• 7+ years of experience in engineering operations, program management, DevOps enablement, or similar roles in a tech-driven environment
• Proven success coordinating complex cross-functional delivery programs with structured execution and stakeholder alignment
• Hands-on experience evolving Agile practices and DevOps operating models within growing product organizations
• Systems thinker who can design, scale, and optimize workflows across large, interconnected teams
• Strong facilitation, communication, and storytelling skills—able to influence across technical and non-technical stakeholders
• High empathy for internal users (engineers, PMs, designers) and a focus on customer impact
• Practical experience with delivery tooling and DevOps enablement platforms (Jira, GitOps, monitoring, CI/CD systems)
• Experience with knowledge management, internal enablement programs, or operational excellence initiatives at scale

Responsibilities

• Coordinate and support complex cross-functional programs across multiple engineering, product, and design teams, ensuring efficiency, visibility, and timely outcomes
• Embed DevOps principles and continuous delivery practices into how we plan, build, and ship software
• Identify and remove bottlenecks in our delivery pipelines, improving speed to market without sacrificing quality
• Build and maintain scalable frameworks for operational reviews, release readiness, and quarterly/annual planning
• Champion Agile delivery practices across EPD, coaching teams and leaders to drive iterative delivery, customer focus, and technical excellence
• Foster a DevOps-first culture focused on automation, resilience, observability, and continuous improvement
• Facilitate training, workshops, and communities of practice to uplift Agile and DevOps maturity across teams
• Evaluate, implement, and evolve tooling that enhances team collaboration, operational visibility, and reporting (e.g., Jira, Confluence, CI/CD platforms, observability tools)
• Partner with the Director of R&D Ops to define KPIs and delivery health metrics (time to market, incident rate, team health, velocity, operational quality)
• Maintain centralized knowledge resources to share best practices, onboarding guides, and operational documentation
• Lead initiatives to optimize planning cycles, release processes, incident management, and postmortem practices across R&D
• Support the scaling of the EPD operating model as the organization grows in size, scope, and complexity
• Drive a culture of shared ownership, transparency, and continuous learning across Engineering, Product, and Design

Preferred Qualifications

Certifications in Agile, Program Management, or DevOps (e.g., LeSS, CSM, DASA DevOps Leader, etc)