Senior Enterprise Architect

Summary

Join ServiceNow as a Senior Enterprise Technical Architect specializing in the Transportation and Logistics sector. You will serve as a trusted advisor to senior executives, shaping enterprise strategies for key customers. Lead the development of cross-functional architecture strategies, showcasing ServiceNow's value as a platform. Design and deliver executive-level architecture briefings and visioning sessions. Drive pre-sales architectural engagements, demonstrating platform scalability across various domains. Partner with customer architecture teams to define ServiceNow platform strategy. Apply industry frameworks and methods to help customers evolve their architecture maturity. Support partner and customer enablement by contributing to best practices and reusable architecture assets.

Requirements

• 10+ years of enterprise architecture experience with significant focus on the Transportation and Logistics industry , such as rail, aviation, freight, shipping, public transit, or last-mile delivery
• Proven success in presales or solution consulting roles , influencing customer decisions and shaping multi-year transformation journeys
• Deep understanding of the ServiceNow platform and how to architect secure, scalable, and resilient enterprise solutions across IT, customer, operational, and risk workflows
• Exceptional communication skills, with the ability to present architectural concepts and value drivers to technical and non-technical audiences, including CxO-level stakeholders
• A practitioner’s mindset with a passion for problem-solving, driving innovation, and turning complexity into clarity

Responsibilities

• Serve as a trusted advisor to senior executives and architects across the Transportation and Logistics space, aligning platform capabilities with strategic business priorities such as operational resilience, fleet and asset optimization, predictive maintenance, and regulatory compliance
• Lead the development of cross-functional architecture strategies that demonstrate the value of ServiceNow as the “platform of platforms,” with specific insights into how it supports the digital transformation of logistics networks, intermodal operations, warehousing, and supply chain orchestration
• Design and deliver executive-level architecture briefings, visioning sessions, and governance frameworks that align ServiceNow solutions with real-world logistics challenges
• Drive pre-sales architectural engagements , showcasing platform scalability across domains like IT, OT, IoT, customer engagement, risk management, and enterprise service management
• Partner with customer architecture teams to define ServiceNow platform strategy , including instance planning, CSDM alignment, integration patterns, and AI-enabled workflow design
• Apply industry frameworks (e.g., TOGAF, TMForum, Zachman) and methods to help customers evolve their architecture maturity, with a keen understanding of cloud architecture, SaaS/PaaS design, and integration standards
• Support partner and customer enablement by contributing to best practices, workshops, whitepapers, and reusable architecture assets that elevate our Transportation and Logistics industry presence

Preferred Qualifications

• Experience with AI/ML integration, automation strategy , and intelligent workflow orchestration is highly desirable
• Comfortable working in fast-paced, matrixed environments with a collaborative spirit and high energy
• Familiarity with transportation sector regulations and frameworks such as DOT, FAA, FRA, MARAD, TSA Pipeline Security Guidelines, or ISO 55001 for asset management
• Experience with complex integrations, mobility solutions, and operational data models in logistics or transportation environments
• Certification or deep understanding of Enterprise Architecture frameworks like TOGAF or IT4IT
• ServiceNow Certified System Administrator or ServiceNow Certified Technical Architect (CTA) preferred