Senior Enterprise Customer Success Manager

Summary

The job is for a Senior Enterprise Customer Success Manager at Signifyd. The role involves managing customer success, net retention, and expansion within assigned accounts. The employee will leverage technology expertise and business acumen to drive customer outcomes.

Requirements

• 5+ years of Customer Success Management and/or Account Management; technology background required
• Proven customer management experience with large and complex accounts
• Excellent communication and presentation skills
• Professional fluency in Portuguese, English and Spanish
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
• Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
• Driven, resourceful, detail-oriented, and highly organized
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment

Responsibilities

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
• Successfully close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
• Work closely with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Act as a face of the company at trade shows and other key industry events, both virtually and in person

Preferred Qualifications

Background in e-commerce, fraud or payments industries is a plus

Benefits

#LI-Remote