Senior Enterprise Solution Architect

Summary

Join Altium as a Senior Enterprise Solution Architect and leverage your deep ECAD expertise and solution knowledge to bridge the gap between sales, customer needs, and professional services. You will work closely with account managers, architects, and engineers to define technical solutions, conduct product demonstrations and training, and manage technical strategies. This role requires strong communication skills, experience in ECAD presales, and the ability to build strong customer relationships. You will be the primary technical point of contact for customers, assisting with product requirements, integration, and adoption. The ideal candidate will possess a strong background in ECAD presales and a proven ability to understand and communicate complex technical information effectively. Altium offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelors/Masters Degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• At least 5 years of experience in ECAD presales Enterprise engagements, customer success, account management, and/or a client-facing role in Electronic Design Automation (EDA)
• Experience with ECAD tools including schematic and PCB design, project data management, library/component management, PLM integration, MCAD Collaboration, process definition and management, workflows and signal integrity analysis
• Ability to engage customers at business level to drive alignment, and execution of ECAD strategy
• Ability to be highly effective in a team and matrix management organization
• Excellent written and verbal communication skills
• Ability to travel 30%

Responsibilities

• Work closely with ECAD Enterprise Account Managers, Solution Architects and Deployment Engineers to understand customer requirements and define technical solutions to support the strategy
• Conduct Discovery calls to understand the current customer environment, business goals, technical challenges and
• Conduct product demonstrations, presentations and technical training sessions for customers
• Manage the technical strategy, ensuring the customers’ requirements and expectations are properly set
• Serve as the primary technical point-of-contact for customers and assist them with product requirement definition, integration, and specific adoption issues during the presales stage
• Build excellent customer relationships and provide technical influence to help them to adopt recommended best practices
• Work with the Deployment team to help handle escalations of deployment and customer productivity blocking issues by coordinating related activities with Sales, R&D, and Customer Success (Tech Support)
• Collaborate with R&D/engineering teams to identify and resolve product/performance issues
• Participate in product development review meetings and represent voice of the customer
• Become a trusted technical advisor by proactively staying up-to-date on industry trends, competitive products and positioning
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES
• Ability to create technical presentations and demonstrations to target individual customers on an as needed basis
• Travel to customer sites as needed to better understand requirements and/or provide onsite technical support

Preferred Qualifications

• Strong knowledge of the EDA industry, its products and competitive landscape
• Ability to understand and clearly communicate Altium’s Enterprise goals and objectives
• Ability to think strategically and define how our proposed ECAD Data Management solution will help Altium and the customer achieve mutual success
• Possess ability to be empathetic, understand specific customer requirements, how they think, understand what their goals are, why an ECAD Data Management solution is important to their business, and develop a proposed plan to address their specific needs
• Be proactive and leverage ECAD-specific technical expertise, project management and communication skills to work effectively with sales, deployment and extended technical and cross-functional teams

Benefits

• Healthcare coverage
• Prescription drug, vision, and dental plans
• HSA and FSA accounts
• Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Home internet allowance
• Free lunch, snacks and drinks every day in office
• Free parking