Senior Solutions Architect

Summary

Join Iterable as a Solutions Architect and play a key role in partnering with the Customer Success team, providing technical guidance to mid-market customers, and helping them unlock the platform's full potential. You will be the go-to expert for answering functional and technical questions about Iterable's platform, APIs, and services. Responsibilities include uncovering opportunities to expand customer adoption, recommending features, and optimizing marketing strategies. This role offers opportunities to develop technical and consultative skills, build custom solutions using AWS and other tools, and contribute innovative ideas. Iterable values growth and supports team members in skill development and career advancement. The ideal candidate will have 6+ years of experience in a technical, customer-facing solutions role and a strong background in programming languages and cloud-based platforms.

Requirements

• 6+ years experience working in a technical and customer-facing solutions role
• Experience with pre-sales opportunities and/or post-sale expansion
• Demonstrable strong verbal and written communication skills
• Experience working with a wide range of programming languages like HTML, CSS, nodeJS, Python, SQL, and Javascript
• Experience working in mobile development or familiar with mobile-specific programming languages like Swift, Java, Kotlin, and React Native
• Familiarity with APIs to connect mobile applications with back-end services
• B2B customer-facing experience with a SaaS company
• Experience with leading software implementation projects and support
• Experience with cloud-based platforms and solutions
• Experience in the marketing automation or email marketing space
• Experience providing technical consultations to executive-level decision-makers
• Previous experience solving complex technical problems
• Willingness to travel 25-30% of the time for customer onsite meetings, conferences, and company/team events

Responsibilities

• Provide technical strategy guidance to Mid-Market level customers in effectively using Iterable
• Become a subject matter expert on all aspects of the Iterable platform, including APIs, integrations, and mobile SDKs
• Deliver engaging technical presentations and platform demonstrations tailored to different audiences
• Present solutions and opportunities to utilize Iterable more effectively, translating customer use cases into account strategies
• Demonstrate ownership by leveraging autonomy and investing time in thorough discovery processes
• Play a major role in closing SaaS upsell and growth opportunities
• Work closely with cross-functional teams, including GTM teams, engineers, product managers, and stakeholders
• Continuously enhance the platform's capabilities through innovative ideas and implementations
• Provide specialized assistance and resolve technical challenges involving complex marketing architectures
• Conduct architecture discovery workshops to understand clients’ business objectives and technology stacks, then align proposed solutions with those objectives
• Create custom solutions, including "art of the possible" proof-of-concept (POC) demonstrations
• Develop automation scripts using Python, Nodejs, SQL, etc
• Create custom solutions in IPaaS platforms like Workato and Zapier, and cloud platforms like AWS, GCP, and Azure

Benefits

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every quarter)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Sponsored Lunch with a Coworker
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation