Senior Enterprise Solution Architect

Summary

Join Zuora as an Enterprise Solution Architect (ESA) and become a trusted advisor to our existing customers. This role focuses on maximizing the value of Zuora solutions by aligning them with customer strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will create customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure the platform meets evolving customer needs. As a key strategist, you will guide customers through challenges and opportunities, helping them unlock Zuora's full potential for long-term growth. You will need extensive experience with Zuora Billing, Revenue, and CPQ modules, along with a strong understanding of billing and revenue management. Zuora offers a competitive compensation package, including benefits like health insurance, generous time off, parental leave, and professional development opportunities.

Requirements

• 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions
• 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite
• Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs
• Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems
• Exceptional strategic thinking, analytical, and communication skills with a customer-first approach

Responsibilities

• Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals
• Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs
• Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes
• Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations
• Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage
• Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora
• Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks
• Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction
• Lead technical configuration and integration reviews and provide optimization recommendations

Preferred Qualifications

• Advanced Zuora Certifications : Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect
• Compliance Knowledge : Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition
• Diverse Industry Experience : Ability to adapt solutions across various sectors, particularly in subscription management industries
• Global Project Leadership : Experience managing complex, multi-stakeholder projects in international and cross-cultural settings
• Process Optimization : Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency
• Strategic Advisory Skills : Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success
• Independent Consulting Acumen : Proven track record of self-directed consulting engagements, delivering results with minimal supervision
• Strong Collaboration : Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing