Senior Solutions Architect

Summary

Join our team as a Senior Solutions Architect, EJBCA, and guide Keyfactor's enterprise customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications.

Requirements

• Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)
• Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives
• Flexibility and ability to thrive within a dynamic, rapidly growing company
• Advanced time manage ment and prioritization skills , with experience managing competing priorities
• Proven ability to manage complex technical projects and resolve critical customer issues

Responsibilities

• Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible
• Leading design workshops with customers and documenting solution designs for customer approval
• Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
• Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers
• Ensuring that our customer’s requests are addressed quickly and to our customers ’ satisfaction
• Identifying and mitigating risks related to technical solution design and/or client sentiment
• Partner with cross-functional internal teams to promote continuous improvement by: Working with Keyfactor Product teams to identify new feature requests and report bugs
• Actively contribu ting to the improvement of service delivery processes and methodologie s by raising pain points, proposing solutions, and championing new initiatives
• Mentor ing and coach ing junior team members and provid ing technical guidance
• Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services
• Increasing team efficiency by documenting common architectures and solutions

Benefits

• Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
• Generous paid parental leave (US)
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees