Senior Epic Analyst

Summary

Join Highspring, a leading healthcare IT services firm, as a Senior Epic Analyst II and play a key role in configuring, managing, and supporting clinical applications within the Epic EHR software for healthcare clients. This remote position requires a Bachelor’s Degree, 3+ years of healthcare experience, proficiency in healthcare systems, and a Professional Billing Certification. You will manage client requests, lead application builds for Epic upgrades, implement testing procedures, and mentor junior analysts. The role involves working on support and maintenance tickets, participating in on-call rotation, and contributing to special projects. Highspring offers a dynamic culture, opportunities for growth, and the chance to work with Fortune 100 brands and other leading organizations.

Requirements

• Bachelor’s Degree required
• Minimum of 3 years' experience in a healthcare setting required
• Proficiency in healthcare policies, procedures and information systems required
• Professional Billing Certification Required

Responsibilities

• Serves as primary analyst for Epic maintenance, build, and configuration
• Manages client trouble tickets and requests, ensuring accurate documentation and resolution
• Leads application build for Epic upgrades and handles Nova Note Review and Build
• Implements testing procedures and supports go-live activities in a command center setting
• Proactively identifies areas for improvement, mentors junior analysts, and fosters strong client and peer relationships

Preferred Qualifications

• Accountability- Holding self and others accountable to meet commitments
• Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding
• Customer Focus- Builds strong relationships and delivers customer-centric solutions
• Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Tech Savvy- Anticipates and adopts innovations in business-building digital and technology applications

Benefits

• Location: 100% Remote
• Travel Requirements: Less than 5% (almost no travel)