Remote Senior Field Application Scientist

Summary

Join our team to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

Requirements

• Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering or closely related field with extensive lab experience across multiple life science platforms with particular emphasis in NGS platforms
• Bachelor's degree with 8+ years of related experience, Master's degree with 5+ years of related experience, or a PhD with 3+ years of related experience
• Capable of working independently and working remotely
• Proven positive direct customer-facing experience
• Experience in the development of biomedical or scientific instruments and in the generation and/or analysis of genomic data
• Able to balance long term company goals with short term deliverables
• Extremely motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Meticulous and detail oriented. Able to follow complex operating procedures
• Excellent organizational, communication and presentation skills
• Experience with teaching, training, or mentoring others
• Willingness to travel 50% of the time and reside within 1-2 hours of a major airport

Responsibilities

• Support and manage customer application needs for genomic analysis instrumentation
• Train customers on newest process, kit or instrument release
• Enable customer samples by integrating latest and greatest internal workflows to support new customer applications
• Provide troubleshooting support to customers and interface with internal development groups to resolve customer issues
• Work closely with development teams to provide customer feedback to ongoing projects
• Develop customer process and workflows using library preparation instrumentation
• Perform site readiness meetings for new customers to streamline installation and qualification
• Report, resolve and escalate customer issues and system complaints
• Work with the sales and marketing team to develop and deliver technical product presentations
• Design, support and track pilot experiments for customers new to the technology
• Represent our company at customer sites and relevant scientific conferences

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Employee assistance program