Remote Field Application Scientist

Summary

Join Alamar Biosciences, Inc. as a Field Application Scientist - EMEA to leverage your expertise in biomarker discovery and provide technical support to customers, collaborating closely with sales, marketing, and R&D teams.

Requirements

• Ph.D. in molecular biology with experience in biomarker discovery
• A minimum of 5+ years of progressively responsible experience in customer support functions, particularly in technical and application support
• Exceptional ability to communicate and influence across all organizational levels, including senior leadership
• Pragmatic thinker with a clear and effective approach to problem-solving
• Strong orientation towards process improvement and unwavering commitment to quality
• In-depth understanding of preparing materials for product applications and post-launch support
• Prior experience in commercial roles, preferably in the fields of proteomics, NGS, or related life sciences
• Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity

Responsibilities

• Be the primary point of contact for technical and scientific support needs for EMEA customers as well as providing technical support
• Conduct remote and in-lab product training and evaluations for customers
• Manage technical support cases and associated escalations ensuring customers receive timely and accurate resolutions
• As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands
• Apply your expertise in biomarker discovery to guide the development, enhancement and positioning of our proteomics platform
• Collaborate with internal R&D teams during the product development cycle, providing critical insights and technical support
• Contribute to the creation of customer training materials and documentation, working closely with internal resources
• Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation
• Deliver scientific presentations at conferences and webinars, showcasing the capabilities of Alamar's products
• Provide expert technical knowledge during discussions about Alamar's product offerings
• Cultivate and manage collaborations with Key Opinion Leaders (KOLs) in coordination with sales, marketing and R&D teams
• Handle customer complaints and accurately track them using CRM systems
• Gather valuable Voice of Customer insights to inform product improvements