Remote Field Application Scientist

Summary

Join our team as a Field Application Scientist and support sales and customers as the technical product and application expert.

Requirements

• 4-year bachelor’s degree in life sciences, biology, or related field
• Masters/PhD preferred but not required if you have 3+ years lab experience
• Prior employment in similar technical support roles required OR combination of lab experience with technical support component
• Theoretical or technical background in one or all the following: Proteomics, Mass Spectrometry, NGS
• Excellent written/oral communication skills
• Takes initiative and wants to career development

Responsibilities

• Conduct customer pre-sales meetings, seminars, and demos
• Understand and communicate technical details of QSI’s product line and applications
• Identify customer needs and/or problems, and understand how to partner with internal colleagues to knowledgeably provide solutions using QSI’s reagents, kits, and assay product placement
• Independently or in partnership present technical seminars remotely or in-person
• Mindfully promote product positioning and messaging in all customer interactions
• Champion customer requested applications to Senior FAS for further support, Market Development and/or Product Management for further consideration
• On site demos: Partner to develop detailed experimental plan, expected outcomes, and set expectations
• Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits
• Manage onsite and remote installation trainings of QSI’s system and reagent product workflow
• Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers
• Determine when instrument repairs are needed and initiate repair process
• Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required
• On-going collaboration with Marketing functions assisting with updating product & training collateral, delivering webinars, and attending tradeshows