Senior Field Service Technician

Summary

Join De Beers Group as Technical Customer Services Specialist to provide remote and on-site service and support for PPTD customers, install new equipment, perform preventative maintenance, and coordinate spares requirements.

Requirements

• Good general education
• ONC / HNC in electronics, systems or control
• Experience in a Test and Service environment
• Experience in assembling mechanical and electromechanical assemblies
• Good communicator with strong customer focus / service skills
• Full familiarity with manual test equipment (oscilloscopes, meters, analysers etc.)
• Computer literate, ability to create technical documentation / procedures
• Conversant with computer programming fundamentals
• Good team player

Responsibilities

• Provide remote assistance to customers for fault identification and resolution where possible
• Install new equipment at customer’s premises, also providing training to customers where required
• Upgrade modules or instruments in the field with new hardware or software
• Perform preventative maintenance programmes and/or technical audits as requested to do so at customer sites
• Co-ordinate spares requirements with the other relevant staff within the Production department
• Log, monitor, progress and update customer service requests
• Return to base repair or upgrade of modules and instruments
• Test electro-mechanical modules, components, PCBs and instruments to written procedures (or procedures agreed with the development teams)
• Diagnose faults and carry out repairs in a structured way
• Keep records of faults and report on trends, making suggestions for improvements
• Upgrade modules or instruments with new hardware or software
• Co-ordinate return and repair logistics with other relevant staff within the Production department
• Log, monitor, progress and update customer service requests
• Prototype and production assembly
• Produce prototype PCBs, wiring looms and harnesses
• Build, test and commission finished production machines and systems in accordance with design documentation
• Initiate change procedures if appropriate

Benefits

• A great working environment
• Fantastic pension scheme
• 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes
• On-site restaurant and gym
• Staff discount
• Flexible benefits package