Field Services Senior Technician

Summary

Join our team as a Service Engineer in EMEA region to ensure efficient remote, on-site service, repair activities during overall product lifetime with required knowledge. The position's objective is to support Datacenter solution design improvement, resolution of complex technical issues and align identified product problems with Engineering, Quality and R&D.

Requirements

• Very good knowledge and experience with UPS and data center solutions
• Good technical understanding with understanding of power & infrastructure solutions
• Excellent communication skills
• Able to discuss and communicate technical details both at a high level and in simple layman skills
• Bachelor’s degree in electrical engineering or relevant field
• Excellent understanding of end-to-end service processes
• Fluent English and Spanish
• Good MS Office knowledge

Responsibilities

• Creation and updating of service content for supporting remote and on-site service activities with close co-operation with R&D, Engineering and Project management teams for Spanish market
• Maintenance of service knowledge base
• Communication of identified product issues to Quality and R&D
• Planning and conducting of trainings for Authorized Service Partners
• Occasional on-site support for commissioning & complex technical issues
• Product design improvement support
• Participation in global projects and solutions development activities

Benefits

• Competitive benefits package
• Work-life balance