CloudZero is hiring a
Senior FinOps Account Manager

Summary

The job is for a Senior FinOps Account Manager at CloudZero, a rapidly growing SaaS company that provides cloud cost management solutions. The role involves working directly with customers to provide cost intelligence observations, facilitate conversations around cost optimization, and help guide them on their FinOps journey.

Requirements

• 5+ years of experience consulting on AWS, GCP, and/or Azure services/solutions
• Understanding the basics of spend / resource reservations across the various clouds
• Understanding the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary
• Ability to analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables

Responsibilities

• Provide cost intelligence observations and facilitate conversations around causes/solutions to cost growth
• Onboard and implement initiatives for ongoing customer segment, including addressing ad hoc requests
• Form and maintain strong strategic relationships across key customer personas
• Communicate value and monitor performance metrics/KPIs, including conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering, and go-to-market teams
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends
• Build and monitor customer adoption metrics to drive best in class NPS
• Support retention and expansion for your assigned customer segment
• Develop, modify, and maintain the operational and design effectiveness of internal customer controls
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g., CZOPS) and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Preferred Qualifications

• FinOps Certified Practitioner
• Hold at least one AWS, GCP, and/or Azure Certification
• Built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc...)
• Authoring SQL