Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager and put your passions for data analysis and empowering customers to work every day, working directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help guide them on their FinOps journey.

Requirements

• 5+ years of experience consulting on AWS, GCP and/or Azure services/solutions required
• You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
• You understand the basics of spend / resource reservations across the various clouds
• You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary. Tags are among the many ways CloudZero customers can group costs and you will learn tools and techniques for categorizing cloud spend that goes beyond tags
• You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis
• You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables

Responsibilities

• Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
• Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams
• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends
• Build and monitor customer adoption metrics to drive best in class NPS
• Support retention and expansion for your assigned customer segment
• Develop, modify and maintain the operational and design effectiveness of internal customer controls
• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Preferred Qualifications

• Bonus Points: You are a FinOps Certified Practitioner
• You hold at least one AWS, GCP and/or Azure Certification
• You've built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc...)
• You have experience authoring SQL