Senior Fleet Operations Engineer

Summary

Join Simbe Robotics as a Senior Fleet Operations Engineer and play a crucial role in ensuring optimal performance and reliability of robotic units. This position requires electromechanical troubleshooting, repair, maintenance, and upgrades of robotic hardware both remotely and physically at customer sites. You will also monitor, troubleshoot, and validate system changes remotely. The ideal candidate possesses a strong technical background in electromechanical and software systems, along with robotics experience. The role involves travel to customer locations and remote support. Simbe offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years assembly or repair of complex electromechanical systems
• Troubleshooting video, networking, and computer systems
• Power user of web based live control tools
• Linux OS command line interface and shell scripting
• Strong English oral and written communication tools
• Ability to communicate effectively using collaborative messaging tools
• Located in greater New York City area or Michigan

Responsibilities

• Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
• Support via phone and remote login to robots of 3rd party technicians performing work on robots
• Alert escalation support of robot issues via remote login to robots
• Contact customer stores to request help addressing issues with robots
• Remote support on 50% of weekend days
• Local travel within a 90 minute drive, up to 50% of time
• Domestic travel up to 10% of time

Preferred Qualifications

• Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
• Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability
• Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments

Benefits

• $90,000 - $125,000 a year
• Equity compensation
• Full range of medical, financial, and/or other benefits