Senior Functional Process Consultant

Summary

Join Veracity by RGP™ as a Principal Business Process Consultant for ITx workflows! This role involves leading a ServiceNow re-implementation project for a legacy customer, focusing on delivering successful solutions in a client consulting environment. You will lead process discovery, re-engineering, and improvement sessions, designing and deploying best-practice process solutions. Responsibilities include preparing and leading workshops, documenting requirements, identifying areas for improvement, and providing guidance on ServiceNow platform features. The ideal candidate possesses extensive experience in ITx product implementation, process consulting, and ServiceNow platform expertise. Veracity offers a flexible work environment, competitive compensation, and comprehensive benefits.

Requirements

• 5+ years of experience in ITx product implementation and process consulting
• Bachelor's degree or equivalent practical experience (5-10 years)
• 3+ years working with the ServiceNow platform on current releases
• 5+ years’ experience in management consulting, process design, or product management
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer centric mindset
• Experience leading / executing complex strategic and operational initiatives at large organizations
• Experience partnering with and advising executives
• Strong attention to detail and creative problem-solving skills
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
• Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features

Preferred Qualifications

• ITIL certification
• Implementation certifications (CSA) Certified ServiceNow Administrator and (CIS-ITSM) Certified Implementation Specialist for ITSM and Micro Certifications for CMDB
• Consulting Skills
• Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan
• Flexible work environment (remote or onsite)