National Power is hiring a
Senior Generator Technician

Summary

The job is a Service Operations Manager position in the broadband industry, reporting to the Senior Director of Broadband Service. The primary responsibility is to supervise and perform service operations for a single National Power customer, including performing PM services, emergency maintenance, and troubleshooting. Other duties may be assigned.

Requirements

• High school diploma or GED preferred
• Generac Master Technician certification and training certification required
• High level of expertise and expertise with switchgear
• Positive attitude and strong customer service skills required
• Ability to manage a team of technicians
• Fluency in written and spoken English
• Ability to read and interpret documents such as safety rules and procedure manuals
• Ability to write routine reports and correspondence
• Intermediate knowledge of Microsoft Office applications
• Strong organizational, computer, and communication skills

Responsibilities

• Supervise and direct the work of assigned service technicians
• Perform PM services and emergency maintenance
• First point of contact for phone and field support for assigned technicians, including troubleshooting, emergency repair assistance and parts delivery
• Evaluate the performance of assigned service technicians; recommend, develop and administer training enhancements to improve technical knowledge and overall performance
• Provide coaching and feedback to assigned technicians and recommend opportunities and timing for potential growth
• Evaluate members of your team who can provide field support and mentorship to other service technicians and assign these duties as you see fit
• Work with Broadband Service Director to resolve employee performance or behavioral issues effectively
• Work with Broadband service management to determine personnel needs for field service technicians. Participate in the recruiting and hiring of field service technicians
• Provide field service and emergency response to critical customers
• Startup, troubleshoot, repair and maintain power generation equipment as necessary
• Support the planning and quoting of complex service projects
• Assist the Service Manager in the administration of the Generac warranty process
• Advise the service operations team on the time and materials needed to perform various levels of service on generators and related equipment
• Make ‘pre-startup’ site visits when necessary to advise and assist installing contractors
• Work with the Technical Service Manager to execute the quality control (QC) program for National Power, ensuring targets are achieved through proper documentation
• Measure, review and maintain superior customer satisfaction levels. Resolve customer concerns as necessary
• Implement quality procedures in conjunction with the Service Director
• Drive and promote continuous improvement of field operations
• Provide support for after-hours emergency requests as needed

Preferred Qualifications

Overnight travel may be required