National Power is hiring a
Senior Generator Technician
National Power
π΅ ~$121k-$232k
πRemote - United States
Please let National Power know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Service Operations Manager in the broadband industry who will supervise and perform service operations for a single National Power customer. The position requires a high school diploma or GED, Generac Master Technician certification, and specific skills. The employee will be responsible for various duties such as supervising technicians, performing PM services, and resolving customer concerns.
Requirements
- High school diploma or GED preferred
- Generac Master Technician certification and training certification required
- High level of expertise and expertise with switchgear
- Positive attitude and strong customer service skills required
- Ability to manage a team of technicians
- Fluency in written and spoken English
- Ability to read and interpret documents such as safety rules and procedure manuals
- Ability to write routine reports and correspondence
- Intermediate knowledge of Microsoft Office applications
- Strong organizational, computer, and communication skills
Responsibilities
- Supervise and direct the work of assigned service technicians
- Perform PM services and emergency maintenance
- First point of contact for phone and field support for assigned technicians, including troubleshooting, emergency repair assistance and parts delivery
- Evaluate the performance of assigned service technicians; recommend, develop and administer training enhancements to improve technical knowledge and overall performance
- Provide coaching and feedback to assigned technicians and recommend opportunities and timing for potential growth
- Work with Broadband Service Director to resolve employee performance or behavioral issues effectively
- Work with Broadband service management to determine personnel needs for field service technicians. Participate in the recruiting and hiring of field service technicians
- Provide field service and emergency response to critical customers
- Startup, troubleshoot, repair and maintain power generation equipment as necessary
- Support the planning and quoting of complex service projects
- Assist the Service Manager in the administration of the Generac warranty process
- Advise the service operations team on the time and materials needed to perform various levels of service on generators and related equipment
- Make βpre-startupβ site visits when necessary to advise and assist installing contractors
- Work with the Technical Service Manager to execute the quality control (QC) program for National Power, ensuring targets are achieved through proper documentation
- Measure, review and maintain superior customer satisfaction levels. Resolve customer concerns as necessary
- Implement quality procedures in conjunction with the Service Director
- Drive and promote continuous improvement of field operations
- Provide support for after-hours emergency requests as needed
Preferred Qualifications
Overnight travel may be required
Benefits
Remote work (work from home)
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Please let National Power know you found this job on JobsCollider. Thanks! π