Senior Implementation Consultant

Summary

Join Cloudinary's dynamic Professional Services team as a highly motivated Senior Implementation Consultant. You will be the key point of contact for customers, guiding them through the onboarding process for Cloudinary's media management solutions. This role blends project management, technical expertise, and client-facing consulting. You'll lead medium to large projects, collaborating with internal and external stakeholders on complex engagements. Success in this role requires strong project management, technical proficiency, and excellent communication skills. Cloudinary offers a competitive compensation package, flexible remote work, and a collaborative culture.

Requirements

• Hold a Bachelor's degree in a relevant field (Computer Science, Engineering, Information Technology, etc.) or comparable, equivalent experience
• Have 2+ years of experience in a client-facing role, preferably in implementation management, consulting, or technical project management
• Possess strong project management skills, including planning, organizing, and managing multiple projects simultaneously
• Demonstrate technical proficiency in web development, cloud computing, or related technologies
• Have excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and internal teams at all levels from individual contributors to C-suite executives
• Demonstrate the ability to translate client requirements into tailored solutions, with a focus on delivering value-added services and exceeding client expectations
• Have a proven track record of driving successful implementation projects, meeting project milestones, and delivering high-quality solutions on time and within budget
• Be willing to travel to Cloudinary locations for meetings and customer sites for onsite service delivery as needed, up to 25%

Responsibilities

• Lead medium-sized implementation projects or collaborate with a Project Manager (PjM) on larger, more complex engagements
• Create comprehensive project plans and timelines, and manage resources to ensure successful project delivery
• Lead discovery sessions to determine or confirm project scope and requirements, prescribing the best-fit implementation approach
• Monitor project progress, identify risks, and proactively address any issues to keep projects on track
• Serve as the primary point of contact for clients, building strong relationships and managing expectations throughout the implementation process
• Conduct workshops, interviews, and assessments to gather and document functional and technical requirements
• Serve as an escalation point for implementation projects to troubleshoot and resolve issues related to people, processes and technology
• Translate client requirements into customized solutions leveraging the capabilities of Cloudinary's platform
• Configure, customize, and test the Cloudinary solution to align with client needs, ensuring seamless integration and functionality
• Collaborate closely with internal teams, including sales, product management, engineering, and support, to ensure alignment and coordination throughout the implementation process
• Act as a liaison between clients and internal teams, facilitating communication and addressing any issues or concerns
• Provide training and support to clients and end-users to ensure successful adoption and utilization of the Cloudinary solution
• Develop and deliver training materials, workshops, and documentation as needed to empower clients to maximize the value of their investment in Cloudinary's platform
• Conduct thorough testing and validation of the implemented solution to ensure quality, performance, and compliance with client requirements
• Monitor and troubleshoot any technical issues or challenges that may arise during the implementation process
• Contributes to improving team processes based on specific project experiences
• Share actionable insights and recommendations for immediate application to enhance implementation delivery

Preferred Qualifications

• Hold an advanced degree
• Have experience with media management, digital asset management (DAM), or content management systems (CMS)

Benefits

• Competitive compensation package, including salary, benefits, and opportunities for career growth and advancement
• Flexible remote work environment with the ability to work from anywhere and collaborate with a global team