Senior Implementation Consultant

Summary

Join Talentus Global as a Senior Implementation Consultant in Higher Education, focusing on SIS/LMS/CRM solutions within Latin America. Lead and participate in pre-sales activities, manage end-to-end implementations for colleges and universities, and conduct workshops to gather requirements. Collaborate with technical teams on integrations and data migration, configure applications, and train users on platform functionality. Develop implementation artifacts, support testing and go-live readiness, and ensure excellent customer satisfaction. This role requires strong communication skills in English and Spanish, experience with various Higher Education systems, and proven project management abilities. The position is fully remote, offering a competitive contractor model with USD salary and various benefits.

Requirements

• Based in Latin America and fluent in English (C1 or better) – strong verbal and written communication skills required
• 5+ years of experience implementing or supporting systems in Higher Education, specifically
• SIS (Banner, Anthology, Workday Student, Jenzabar, Thesis, Power Campus)
• LMS (D2L, Canvas, Blackboard, Moodle)
• CRM (Salesforce, Slate, Dynamics 365, Element451)
• Strong understanding of academic and administrative processes (enrollment, grading, admissions, financial aid, student success)
• Proven ability to manage multiple implementation projects in parallel
• Comfortable working in remote and multicultural teams
• Experience using project collaboration tools (e.g., Jira, Confluence, Asana, Teams)
• Spanish fluency is required for effective communication with LATAM clients and prospects

Responsibilities

• Participate and lead Pre-Sales presentations and calls
• Lead SIS, LMS, and CRM implementations for colleges and universities, ensuring seamless onboarding and configuration
• Conduct virtual workshops to gather institutional requirements and define business processes
• Collaborate with technical teams on integrations, data migration, and customizations
• Configure applications based on documented needs and best practices
• Train administrative and academic users (registrars, faculty, admissions, etc.) on platform functionality
• Develop implementation artifacts such as project plans, process maps, configuration guides, and training materials
• Support testing, troubleshooting, and go-live readiness
• Ensure excellent customer satisfaction, acting as a trusted advisor throughout the engagement
• Communicate proactively with LATAM-based teams and clients, managing time zone differences and cultural nuances effectively

Preferred Qualifications

• Experience with cloud platforms (Azure, AWS), APIs, and data integrations
• Experience in U.S. higher education environment or with U.S.-based EdTech clients
• PMP, Scrum, or other project management certifications are required
• Portuguese fluency is ideal but not required

Benefits

• Competitive contractor model
• 100% fully remote work model
• Salary in $USD
• Exposure to global EdTech projects
• Growth opportunities in a dynamic and expanding team
• Cross-cultural work experience with U.S. institutions and teams
• Bonuses based on performance and success criteria
• Paid vacations
• Day off for birthday
• Benefit courses and/or certifications
• Professional development and career advancement opportunities
• Entrepreneurial and team-oriented culture