Senior Implementation Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Senior Consultant in our Professional Services team. You will play a key role in helping our customers transform their quality management processes using our Vault Quality suite. This remote position, based in the EU, requires deep quality expertise and experience leading global system implementations. You will lead projects, mentor team members, and ensure customer success. Veeva offers a flexible work environment and various benefits. Qualified EU-based candidates are encouraged to apply.

Requirements

• 10+ years’ experience working with life sciences companies in the quality domain
• Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead, and/or business sponsor for quality software solutions
• Proven expertise in quality and compliance, quality management systems, document control, and global change management
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction
• Ability and willingness to “roll up your sleeves” to design and implement a Quality solution
• Ability to quickly understand business requirements and create corresponding solution designs
• Proven ability to work independently in a dynamic, fast-moving environment
• Expert on life sciences compliance and computer systems validation requirements
• Ability to travel, up to 50%
• 4-year degree required
• Qualified candidates must be legally authorized to be employed in Europe

Responsibilities

• Understand our customers’ challenges and global quality and compliance needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing quality processes across the enterprise
• Lead and mentor talented project team members implementing and configuring the designed solution
• Become a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future
• Lead life sciences customers in the rapid configuration and implementation of applications to support the management of quality processes
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Define strategies and implementation program(s) for deploying Vault Quality across an organization globally
• Content management solution design, prototyping, configuration, and documentation
• Project management, including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
• Primary customer liaison managing communication between the project team, customer, and internal stakeholders
• Mentor project team and junior consultants in the Professional Services organization
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
• Ensure customer success from beginning to end of the engagement life cycle

Preferred Qualifications

• Direct experience with systems such as Veeva Vault, QUMAS, MasterControl, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, etc
• Life Science, computer science, or related degree
• RAC and/or ASW Certification
• SaaS/Cloud experience
• Experience in demoing software applications in product pre-sales
• Experience in services delivery management

Benefits

• Health & wellness programs
• Veeva charitable giving program